We ask that you please take a minute to read the below information before you call about design work. The next few paragraphs will answer most questions that clients have before they call. After you have completed reading this page, please give us a call if you are interested in moving forward with the design process. Thank you and we look forward to speaking with you!
With the world becoming “smaller” everyday through technology and our clients spread across the globe, our policy is that we will consult with you and discuss your project FREE over the phone and through email. If you prefer, we can even schedule an online conference through Skype at the rate of $30/hour.
Also, if you are in the St. Louis, MO area and would prefer to meet in person, we also are willing to meet at the rate of $50/hour. This rate does apply to our “drive time” and there is a one hour minimum (1) for “in person” consultations.
All fees for either a Skype or “in person” consultation must be paid for in advance before the consultation.
One thing we like to do before starting a design project is to collect as much information as possible about your particular needs, as well as what you want to get out of the project. To do so, we have created a quick form that we ask that you fill out before calling in. That way, we can have some time to look at it before discussing it when you call. You may access the form by clicking the link below. Please remember to provide as much information as possible, as this will only help us assist you better. Thank you!
All print and logo designs are paid in full up front.After completing your design, if you are not happy with it we will work with you to change it so that it better fits your needs. If we can not reach an agreement, we will refund 25% of the project’s price. The other 75% we keep for all of the time and effort we spent creating your design.
With website design, most orders are paid for in 2 parts. The first part is the first half of your project’s cost. This must be paid for upfront before any work begins on your project – no exceptions. This first half is non-refundable.
The second part is the final half of your project’s cost. This is to be paid after completion of your design project. Your site will not be loaded to your domain until all of your final payment has been made. Once it has been paid in full, your site will be uploaded to the domain of your choice.
*** If you are ordering a website that is part of a current special or other offer that is less than $999, then total payment is required up front.
All payments for Design 1:26 are taken online through PayPal. You do not have to have a PayPal account to make a payment. You simply need a debit or credit card. We do not take personal checks. However, some checks are allowed for certain businesses and organizations. Call to see if you qualify.
We offer 2 levels of hosting for our customers – Standard and Premium. Both Standard and Premium hosting through us is paid upfront for the whole year. Although we provide this option for our customers, we do not require that you get your hosting through us. If you would like to use another hosting company, let us know. We would be more than happy to recommend some hosting companies that we know and trust, and that provide excellent support to customers at a fair price. Once you have signed up with them, we will need your login information in order to upload your site to their servers.
We also register domain names for clients who participate in our Premium hosting plan. Standard hosting with us does not include a free domain name. All domain names are registered for 1 year only. You will be responsible for this fee each year, as well as your annual hosting fee.
*** Purchasing web hosting through us does not include free site maintenance and updates.
We are now proud to offer websites that allow our customers to edit their site’s content themselves!!!
This is one of the most requested features from owners of websites, and Design 1:26 delivers in a big way! Our websites are built using WordPress as their core platform which allows clients to edit their site completely on their own. Many big name companies use this powerful platform because of it’s flexibility, power, and SEO capabilities. Click Here to view some of the benefits of having a WordPress site.
You may also choose to have your site maintained and updated by Design 1:26. All maintenance updates are done at a rate of $50/ hour. As you need an update, simply contact us with the changes you would like and we’ll tell you how many hours it will take to perform your requested update. You can then decide if you want to go through with the update, or modify it to better fit your budget.
We can create online stores for customers. We generally do this through an assortment of plugins available for the WordPress platform which is what our sites are built on. Depending on the number of items being sold and the amount of features needed for your store, determines the additional costs. Some e-commerce plugins can cost over $100 just for the plugin, and that does not include the time to configure it, add products, set up payment methods, add product images, and so on. For this reason, e-commerce pricing varies depending on the needs of the client. Generally speaking though, you can use the price of $15/item sold (plus the cost of plugins) to give you a rough estimate of how much an e-commerce solution will cost.
** As always, please feel free to contact us at (314) 283-6760 to get a quote.
At Design 1:26, we require customers to provide the best quality files possible for their projects. Pictures need to taken with a digital camera of some sort and not scanned-in images of old photographs. If you need professional photos we can provide high quality stock images for you. These images do cost though, and have to be added to your invoice. The amount simply depends on how many photos you prefer. Of course we do try and use as many free and inexpensive photos that we can to help lower costs.
The same goes for video and audio files. If they are of poor quality, they may not be able to be used. We reserve the right to choose to deny the use of certain, or all files (photos, videos, audio, etc.), depending on their quality as well as their content.
In regards to training on how to edit your WordPress site, we offer several paid solutions.
#1) CUSTOM TRAINING VIDEOS
The first option is that we can provide you with a detailed set of training videos, that show you how to edit your site. This is by far the best method as you can watch them over and over again as needed, and also share them within your staff. These training videos are $249 for the set and are specific to your site only.
#2) ONLINE TRAINING
The second option is online training through the internet and the use of phones. The rate for this type of training is $50/hour.
#3) ON-SITE TRAINING
The third option is in person training, where a Design 1:26 team member will come to your home or business and train you. Currently this option is only available if you are in the St. Louis metro and surrounding areas. The rate for this level of training is $100/hour, and this rate does apply towards total travel time.
*** In terms of free training solutions, we do not provide any due to the ENORMOUS amounts of free tutorials and resources for WordPress that are readily available on the Internet. Feel free to ask us about finding some of those free resources online if you have trouble finding them on your own.
